Mobile Tech & Customer Experience Pro

T-Mobile; Ventura (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Transit Discounts

Mobile Discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide them through their shopping experience in a fast-paced retail environment. You’ll build product knowledge, use digital tools, and contribute to a positive customer journey.

The role requires strong communication, sales, and problem-solving skills, with age 18+ and U.S. work eligibility. Full-time and part-time roles offer comprehensive benefits, stock grants, 401(k), paid time off,

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Communication

Customer Service

Sales

Change Agility

Teamwork Orientation

Multitasking

Customer Problem Solving

Engaging People

Age 18+

Work Eligibility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide them through their shopping experience in a fast-paced retail environment. You’ll build product knowledge, use digital tools, and contribute to a positive customer journey.

The role requires strong communication, sales, and problem-solving skills, with age 18+ and U.S. work eligibility. Full-time and part-time roles offer comprehensive benefits, stock grants, 401(k), paid time off,