Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Spencer (IA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Tuition assistance

Job summary

T-MOBILE USA, Inc. in Spencer, Iowa is seeking Mobile Associates to support retail operations. This role involves engaging with customers to meet their technology needs and ensuring satisfaction through service excellence. Candidates will receive extensive training to boost their product knowledge and improve customer interactions.

Offering competitive compensation of $18.00 per hour plus incentives, T-Mobile promotes a culture of support and growth, ensuring employees are well-equipped to foster strong customer relationships.

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Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized solutions.
• Utilize digital tools to enhance customer understanding.
• Complete training for retail processes and wireless technologies.
• Collaborate with colleagues for a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. in Spencer, Iowa is seeking Mobile Associates to support retail operations. This role involves engaging with customers to meet their technology needs and ensuring satisfaction through service excellence. Candidates will receive extensive training to boost their product knowledge and improve customer interactions.

Offering competitive compensation of $18.00 per hour plus incentives, T-Mobile promotes a culture of support and growth, ensuring employees are well-equipped to foster strong customer relationships.

.