Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Waterloo (IA); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Tuition assistance

Job summary

T-MOBILE USA, Inc. is hiring a Mobile Associate in Waterloo, Iowa. You will support retail operations by engaging customers and facilitating their technology needs in a fast-paced environment. The position requires a high school diploma and skills in customer service and sales. This role includes a base pay of $18/hour, opportunities for training pay, and benefits such as medical, dental, and vision insurance.

As a Mobile Associate, you will develop communication skills, utilize digital tools, and work collaboratively with colleagues to enhance customer satisfaction and sales.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment (Preferred).
• At least 18 years of age (Required).
• Legally authorized to work in the United States (Required).

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Utilize digital tools to demonstrate service plans and product features.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues to enhance customer experiences.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is hiring a Mobile Associate in Waterloo, Iowa. You will support retail operations by engaging customers and facilitating their technology needs in a fast-paced environment. The position requires a high school diploma and skills in customer service and sales. This role includes a base pay of $18/hour, opportunities for training pay, and benefits such as medical, dental, and vision insurance.

As a Mobile Associate, you will develop communication skills, utilize digital tools, and work collaboratively with colleagues to enhance customer satisfaction and sales.