Mobile Tech & Customer Experience Pro

T-Mobile; Waterloo (IA); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off

Employee stock grants

Tuition assistance

Job summary

T-Mobile in Waterloo, Iowa, is looking for a Mobile Associate to support retail operations and enhance customer experiences. The role involves engaging customers with technology solutions and building product knowledge while ensuring customer satisfaction.

Applicants should have a High School Diploma/GED and 6 months of relevant experience, with required skills in communication, teamwork, and problem solving. The compensation includes an hourly base pay of $18.00 plus training pay and potential incentives.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate product features and enhance customer engagement.
• Complete training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Waterloo, Iowa, is looking for a Mobile Associate to support retail operations and enhance customer experiences. The role involves engaging customers with technology solutions and building product knowledge while ensuring customer satisfaction.

Applicants should have a High School Diploma/GED and 6 months of relevant experience, with required skills in communication, teamwork, and problem solving. The compensation includes an hourly base pay of $18.00 plus training pay and potential incentives.