Mobile Tech & Customer Experience Specialist

Comcast; Portland (OR); On-site; USD 25,000 - 29,000; Full time

Job summary

Comcast in Portland, OR, seeks a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile products and services.

The role includes activations, education, troubleshooting, and escalations, with emphasis on device setup,

Qualifications

• Customer-focused mindset and strong communication skills.
• Ability to work in a fast-paced retail environment.
• Basic technical aptitude with mobile devices and services.
• Willingness to learn and promote Comcast digital tools.

Responsibilities

• Assist with mobile activations and education for customers.
• Troubleshoot device or service issues and escalate when needed.
• Support account security, device transfers, and setup processes.
• Maintain store cleanliness and organize product displays.
• Process returns and exchanges per policy; assist with upsell of accessories.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast in Portland, OR, seeks a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile products and services.

The role includes activations, education, troubleshooting, and escalations, with emphasis on device setup,