Mobile Activation & Support Specialist

Comcast Corporation; Portland, Northern (OR, KY); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Comcast Corporation in Portland, OR is seeking a Retail Service Associate to deliver a best‑in‑class customer experience across mobile activities. You will assist with mobile activations, educate customers, troubleshoot issues, and support in‑store operations to ensure a clean, welcoming environment.

You’ll handle device setups, account assistance, returns, and upsell opportunities while representing Comcast with professionalism.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Willingness to learn and adapt in a fast-paced retail environment.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot device and account issues and assist with escalations.
• Deliver clean, organized store environment and expert customer support.
• Support on-demand deliveries and upsell accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self-Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast Corporation in Portland, OR is seeking a Retail Service Associate to deliver a best‑in‑class customer experience across mobile activities. You will assist with mobile activations, educate customers, troubleshoot issues, and support in‑store operations to ensure a clean, welcoming environment.

You’ll handle device setups, account assistance, returns, and upsell opportunities while representing Comcast with professionalism.