Mobile Experience Specialist — In-Store Tech & Support

Comcast; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Comcast's Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role acts as a go-to technical and operational resource, helping to maintain a clean, efficient store environment while assisting customers with mobile products and services.

You will handle activations, education, troubleshooting, and escalations, transfer data, process returns, and participate in ongoing learning of Comcast

Qualifications

• Provide a white-glove experience activating devices and BYOD.
• Educate customers on accessories and drive incremental revenue.
• Assist with troubleshooting and account security issues.

Responsibilities

• Activate devices and BYOD onboarding for customers.
• Guide tablet setup and connectivity options.
• Assist with wearable device activation and pairing.
• Upsell accessories and add-ons to enhance experience.
• Troubleshoot complex device issues and escalations.
• Ensure store cleanliness and organized product displays.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self Motivation

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast's Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role acts as a go-to technical and operational resource, helping to maintain a clean, efficient store environment while assisting customers with mobile products and services.

You will handle activations, education, troubleshooting, and escalations, transfer data, process returns, and participate in ongoing learning of Comcast