Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Ontario (CA); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Paid time off

Employee stock grant

Job summary

T-MOBILE USA, Inc. is seeking Retail Mobile Associates to enhance customer experience by addressing their technology needs in a fast-paced environment. Candidates will build product knowledge and engage customers throughout their shopping journey.

The role involves developing customer interaction skills, utilizing digital tools, and completing necessary training to excel in service recommendations. Successful performers may promote to higher roles and gain access to various employee benefits.

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate product features.
• Complete required training on retail processes.
• Collaborate to enhance the customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is seeking Retail Mobile Associates to enhance customer experience by addressing their technology needs in a fast-paced environment. Candidates will build product knowledge and engage customers throughout their shopping journey.

The role involves developing customer interaction skills, utilizing digital tools, and completing necessary training to excel in service recommendations. Successful performers may promote to higher roles and gain access to various employee benefits.