Mobile Tech & Customer Experience Specialist

tmobile; Evanston (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical, dental, vision insurance

Paid time off

Holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations and help customers navigate technology and service options. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with a strong focus on satisfaction and loyalty. Training and incentives accompany the base pay.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations and help customers navigate technology and service options. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with a strong focus on satisfaction and loyalty. Training and incentives accompany the base pay.