Mobile Tech & Customer Experience Specialist

Comcast; Gurnee (IL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Best-in-class benefits

Commission eligibility for sales roles

Personalized support options

Job summary

Comcast is looking for a Retail Service Associate in Gurnee, IL to enhance the customer experience with mobile services. The role includes supporting operational tasks, troubleshooting, and providing technical assistance to customers.

Candidates should have a high school diploma and the ability to work in a team-oriented environment. Benefits include competitive pay and a range of other perks focused on supporting employees.

Qualifications

• 0-2 years of relevant work experience required.
• Ability to troubleshoot and resolve technical issues.
• Strong customer service skills and ability to work in a team.

Responsibilities

• Provide a best-in-class customer experience across mobile activities.
• Troubleshoot complex device or service issues.
• Assist with operations such as returns and exchanges.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self Motivation

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is looking for a Retail Service Associate in Gurnee, IL to enhance the customer experience with mobile services. The role includes supporting operational tasks, troubleshooting, and providing technical assistance to customers.

Candidates should have a high school diploma and the ability to work in a team-oriented environment. Benefits include competitive pay and a range of other perks focused on supporting employees.