Mobile Retail Specialist — Activation & Support

Comcast Corporation; Bolingbrook (IL); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits

Job summary

Comcast in Bolingbrook, IL is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, activation, education and troubleshooting. This role acts as a go-to technical and operational resource while helping customers with device setup and account security, including escalations and upsell opportunities.

The position requires a High School Diploma or GED and 0-2 years of related experience; bilingual in Spanish and English is

Qualifications

• High School Diploma or GED required.
• 0–2 years of retail or customer service experience preferred.
• Bilingual in Spanish and English is required.

Responsibilities

• Assist with mobile activations, education, and troubleshooting for customers.
• Serve as a go-to resource for device setup, account security, and escalations.
• Support with upsell of accessories and add-ons to enhance customer experience.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast in Bolingbrook, IL is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, activation, education and troubleshooting. This role acts as a go-to technical and operational resource while helping customers with device setup and account security, including escalations and upsell opportunities.

The position requires a High School Diploma or GED and 0-2 years of related experience; bilingual in Spanish and English is