Mobile Retail Specialist – Tech Support & Customer Experience

Comcast; Fort Lauderdale (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile activities. You will serve as a go-to technical and operational resource, assisting with activations, customer education, and problem resolution.

The role emphasizes device setup, account security, and offering accessories to enhance the customer experience. Base pay starts at $15.63/hour with benefits and growth potential.

Qualifications

• Base Pay: $15.63.
• Education requirement: High School Diploma or GED.
• Experience: 0-2 years.

Responsibilities

• Activate devices and educate customers on features.
• Troubleshoot device or service issues and escalate when needed.
• Assist with mobile activations, education, and upsell accessories.
• Maintain store cleanliness and merchandising.
• Support on-demand deliveries and upsell opportunities.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile activities. You will serve as a go-to technical and operational resource, assisting with activations, customer education, and problem resolution.

The role emphasizes device setup, account security, and offering accessories to enhance the customer experience. Base pay starts at $15.63/hour with benefits and growth potential.