Mobile Tech & Customer Experience Specialist

Comcast; Bolingbrook (IL); On-site; USD 19,000 - 29,000; Full time

Job summary

Comcast is hiring a Retail Service Associate for the Bolingbrook Xfinity Store to deliver a best-in-class customer experience across mobile and in-store operations. You will activate devices, assist with onboarding, handle escalations, and help customers with setups, warranties, returns, and upsell accessories while maintaining store standards.

You will work closely with the team to ensure a smooth customer journey, demonstrate devices, and support daily operations in a fast-paced retail

Qualifications

• Experience delivering in-store customer service.
• Ability to explain tech and features clearly.
• Willingness to learn Comcast products and tools.

Responsibilities

• Mobile Activations: Activate devices and BYOD onboarding, educate customers on features.
• Mobile Escalations: Troubleshoot issues and assist with account security and device recovery.
• Mobile Support: Assist with transfers, password resets, SIM/eSIM setup, and diagnostics.
• Operations: Maintain store cleanliness, merchandising and inventory checks.
• Express Transactions: Process quick device swaps and returns per policy.
• Expectations: Align with Comcast principles and promote digital options.

Skills

Customer focus

Communication

Teamwork

Problem solving

Technical knowledge

Self motivation

Organization

Resilience

Attention to detail

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate for the Bolingbrook Xfinity Store to deliver a best-in-class customer experience across mobile and in-store operations. You will activate devices, assist with onboarding, handle escalations, and help customers with setups, warranties, returns, and upsell accessories while maintaining store standards.

You will work closely with the team to ensure a smooth customer journey, demonstrate devices, and support daily operations in a fast-paced retail