Mobile Device Specialist - Customer Experience Pro

Comcast; Tucson (AZ); On-site; USD 23,000 - 25,000; Full time

Job summary

Comcast is hiring a Mobile Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile services. You will handle activations, education, troubleshooting, and escalations while helping with store operations and upsell opportunities.

Ideal candidates have a high school diploma and 0-2 years of relevant retail experience, with a tech-friendly mindset and strong communication skills.

Qualifications

• Customer-focused and tech-savvy to assist store operations.
• Ability to educate customers on devices and accessories.
• Experience with troubleshooting and problem solving in fast-paced retail.

Responsibilities

• Assist with mobile activations and customer education to drive sales.
• Troubleshoot device or service issues and assist with account security and recoveries.
• Support with transfers, password resets, SIM/eSIM configuration, and basic diagnostics.
• Process returns, exchanges, warranties, and ensure store cleanliness and organization.
• Identify upsell opportunities for accessories or add-ons during customer interactions.

Skills

Customer focus

Workplace organization

Technical knowledge

Teamwork

Self motivation

Communication

Critical thinking

Problem solving

Resilience

Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring a Mobile Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile services. You will handle activations, education, troubleshooting, and escalations while helping with store operations and upsell opportunities.

Ideal candidates have a high school diploma and 0-2 years of relevant retail experience, with a tech-friendly mindset and strong communication skills.