Mobile Activation & Customer Experience Specialist

Comcast; Chico (CA); Vor Ort; USD 22.000 - 29.000; Vollzeit

Zusammenfassung

Comcast is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile and transactional activities. You will be the go-to tech resource, helping to activate devices, educate customers, troubleshoot issues, and assist with operational priorities to ensure customers leave confident and excited about Comcast products and services.

The role emphasizes hands-on device activation, customer education, and strong product knowledge,

Qualifikationen

• Customer-Focused, ready to assist customers with digital products and services.
• Strong organization to maintain a clean, functional store environment.
• Collaboration with team members to achieve sales and service goals.

Aufgaben

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.

Kenntnisse

Customer Focus

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Critical Thinking

Problem Solving

Resilience

Communication

Professional Integrity

Ausbildung

High School Diploma / GED

Jobbeschreibung

Comcast is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile and transactional activities. You will be the go-to tech resource, helping to activate devices, educate customers, troubleshoot issues, and assist with operational priorities to ensure customers leave confident and excited about Comcast products and services.

The role emphasizes hands-on device activation, customer education, and strong product knowledge,