Mobile Tech Sales & Customer Experience Specialist

T-Mobile US Inc.; Marietta (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile US Inc. in the United States is seeking a Mobile Associate to assist customers in-store, demonstrate devices and plans, and guide shoppers through their technology and service choices.

You will build product knowledge and use digital tools to showcase coverage and features in a fast-paced retail environment. The role emphasizes customer interaction, teamwork, and reliable service, with on-the-job training, competitive pay, benefits, and opportunities for growth within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail setting preferred.
• Strong communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile US Inc. in the United States is seeking a Mobile Associate to assist customers in-store, demonstrate devices and plans, and guide shoppers through their technology and service choices.

You will build product knowledge and use digital tools to showcase coverage and features in a fast-paced retail environment. The role emphasizes customer interaction, teamwork, and reliable service, with on-the-job training, competitive pay, benefits, and opportunities for growth within the company.