Mobile Tech & Customer Experience Associate

T-Mobile; Odessa (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Paid time off and holidays

Employee discounts and transit perks

Job summary

T-Mobile is seeking a Retail Associate to engage customers, demonstrate technology and service benefits, and drive personalized solutions in a fast-paced store environment.

The role emphasizes training completion, strong communication, and relationship building to improve customer experience and loyalty. Opportunities for growth and stock-based incentives are part of the compensation and benefits package.

Qualifications

• Requires strong customer service and sales abilities to address customer needs.
• Ability to learn products, services, systems and processes for effective support.
• Must be able to communicate clearly and engage customers in demonstrations.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training to build knowledge of products, services, systems, and processes.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Retail Associate to engage customers, demonstrate technology and service benefits, and drive personalized solutions in a fast-paced store environment.

The role emphasizes training completion, strong communication, and relationship building to improve customer experience and loyalty. Opportunities for growth and stock-based incentives are part of the compensation and benefits package.