Mobile Tech Sales Specialist

T-Mobile US Inc.; San Diego (CA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Discounts on mobile service

Job summary

T-Mobile is hiring for a Mobile Associate to assist customers in a fast-paced retail environment, building product knowledge and delivering technology and service solutions. You’ll engage customers, demonstrate features, and guide them through their shopping journey while growing your skills with training and support.

The role emphasizes customer satisfaction, digital proficiency, and collaboration across teams, with opportunities for training pay and incentives as part of a dynamic rewards

Qualifications

• Requires a High School Diploma or GED.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Work Authorization

Education

High School Diploma/GED

6 months customer service/sales experience (Retail)

Job description

T-Mobile is hiring for a Mobile Associate to assist customers in a fast-paced retail environment, building product knowledge and delivering technology and service solutions. You’ll engage customers, demonstrate features, and guide them through their shopping journey while growing your skills with training and support.

The role emphasizes customer satisfaction, digital proficiency, and collaboration across teams, with opportunities for training pay and incentives as part of a dynamic rewards