Mobile Sales Pro: Tech Solutions & Customer Experience

T-Mobile; Canton Charter Township (MI); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations, engage customers, and recommend technology and service plans in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to enhance satisfaction.

Role emphasizes developing skills in customer interaction, digital tools, and service plan recommendations, with performance measured by customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience (preferred)

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations, engage customers, and recommend technology and service plans in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to enhance satisfaction.

Role emphasizes developing skills in customer interaction, digital tools, and service plan recommendations, with performance measured by customer satisfaction and loyalty.