Mobile Tech & Customer Experience Specialist

T-Mobile; Pottstown (Montgomery County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Paid time off

Employee stock purchase plan

Job summary

Join the T-Mobile team as a Retail Associate, supporting customers with technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations, with a pathway to Mobile Expert and incentives tied to performance.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience preferred in a retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years old

Authorized to work in US

Education

High School Diploma/GED

Job description

Join the T-Mobile team as a Retail Associate, supporting customers with technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations, with a pathway to Mobile Expert and incentives tied to performance.