Mobile Experience & Support Specialist

Comcast Careers; Muskegon (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Comcast Retail Service Associates support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You act as a go-to technical resource, helping to maintain a clean and efficient store environment while providing exceptional customer support for mobile products and services.

You will handle activations, education, troubleshooting, and escalations, and assist with operational priorities so customers leave confident and excited

Qualifications

• High School Diploma or GED required.
• Experience in customer service or retail is a plus.
• Familiar with devices and basic tech concepts is helpful.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Assist with activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons to drive incremental revenue.
• Troubleshoot and resolve device or service issues when escalated.
• Assist customers with transferring contacts, emails, and media.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Retail Service Associates support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You act as a go-to technical resource, helping to maintain a clean and efficient store environment while providing exceptional customer support for mobile products and services.

You will handle activations, education, troubleshooting, and escalations, and assist with operational priorities so customers leave confident and excited