Mobile Tech & Customer Experience Specialist

Comcast (CC) of Willow Grove; Savannah (GA); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Benefits

Résumé du poste

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile.

The RSA will handle mobile activations, education, troubleshooting, and escalations while assisting with operational priorities to ensure

Qualifications

• High School Diploma or GED required.
• Strong communication and problem-solving skills.
• Demonstrated customer-focused approach and integrity.

Responsabilités

• Provide a white-glove activation experience for new devices and BYOD.
• Guide customers through tablet setup and connectivity options.
• Assist with activation and pairing of wearables and SIM/eSIM configuration.
• Educate customers on accessories and add-ons to drive revenue.
• Troubleshoot complex device or service issues and assist with account security.

Connaissances

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self-Motivation

Teamwork

Technical Knowledge

Workplace Organization

Formation

High School Diploma / GED (Required)

Description du poste

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile.

The RSA will handle mobile activations, education, troubleshooting, and escalations while assisting with operational priorities to ensure