Mobile Tech & Customer Experience Specialist

T-Mobile; New Albany (MS); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Employee stock grants

Job summary

T-Mobile is hiring for a retail role that focuses on delivering technology and service solutions to customers in a fast-paced environment. You will learn product knowledge, use digital tools to demonstrate plans and features, and help customers throughout their shopping journey.

The position emphasizes customer interaction, continuous training, and collaboration with colleagues to meet goals and build loyalty. Eligible staff enjoy a comprehensive benefits package and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales in retail preferred.

Responsibilities

• Deliver personalized technology and service solutions.
• Demonstrate network coverage and product features using digital tools.
• Complete training to learn retail processes and wireless tech innovations.
• Collaborate with colleagues to support a seamless customer experience.
• Take on additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a retail role that focuses on delivering technology and service solutions to customers in a fast-paced environment. You will learn product knowledge, use digital tools to demonstrate plans and features, and help customers throughout their shopping journey.

The position emphasizes customer interaction, continuous training, and collaboration with colleagues to meet goals and build loyalty. Eligible staff enjoy a comprehensive benefits package and growth opportunities.