Mobile Tech & Customer Experience Pro

T-Mobile; Thornton (CO); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental and vision insurance

Paid holidays

Job summary

T-Mobile is hiring for a Mobile Associate role in retail operations. You will engage customers, demonstrate network and service plan options, and guide them through their shopping journey in a fast-paced store environment.

The position emphasizes developing product knowledge, digital tool usage, and strong customer interactions to drive satisfaction and loyalty. Training is provided, with opportunities for growth and stock-based rewards.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma

Job description

T-Mobile is hiring for a Mobile Associate role in retail operations. You will engage customers, demonstrate network and service plan options, and guide them through their shopping journey in a fast-paced store environment.

The position emphasizes developing product knowledge, digital tool usage, and strong customer interactions to drive satisfaction and loyalty. Training is provided, with opportunities for growth and stock-based rewards.