Mobile Tech Concierge — Retail Service Lead

Comcast Advertising; Knoxville (TN); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Comcast Advertising in Knoxville is seeking a Mobile Retail Service Associate to join our store team. You will help customers with mobile activations, device setup, and education, while ensuring a clean, organized, and welcoming store environment.

You’ll address basic device issues, assist with troubleshooting, and contribute to a seamless shopping experience. The role emphasizes customer service, product knowledge, and teamwork in a fast-paced retail setting.

Qualifications

• High School Diploma or GED required.
• 0–2 years of work experience in retail or related field.
• Equal opportunity employer committed to diversity.

Responsibilities

• Assist customers with mobile activations and setup.
• Troubleshoot issues and assist with escalations.
• Support in-store operations, displays, and checkout processes.
• Upsell accessories and manage on-demand deliveries where applicable.

Skills

Communication

Critical Thinking

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising in Knoxville is seeking a Mobile Retail Service Associate to join our store team. You will help customers with mobile activations, device setup, and education, while ensuring a clean, organized, and welcoming store environment.

You’ll address basic device issues, assist with troubleshooting, and contribute to a seamless shopping experience. The role emphasizes customer service, product knowledge, and teamwork in a fast-paced retail setting.