Mobile Tech Concierge: Activation & Support

Comcast Technology Solutions; Muskegon (MI); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical and operational resource, helping to maintain a clean, efficient store environment and provide exceptional customer support for mobile products and services.

In this role you will educate customers, troubleshoot complex issues, assist with activations, and help with on-demand

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.

Responsibilities

• Activate devices and educate customers on features and accessories.
• Troubleshoot device/service issues and assist with account security and recovery.
• Assist with SIM/eSIM activation and perform diagnostics.
• Fulfill on-demand deliveries and upsell accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical and operational resource, helping to maintain a clean, efficient store environment and provide exceptional customer support for mobile products and services.

In this role you will educate customers, troubleshoot complex issues, assist with activations, and help with on-demand