Mobile Tech Concierge: Activation & Support

Comcast; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational and transactional activities.

You will activate devices, assist with BYOD, troubleshoot issues, and educate customers on accessories while maintaining store standards and supporting fast, friendly service. This role emphasizes teamwork and learning Comcast products to promote digital options.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.

Responsibilities

• Activate new devices and BYOD; guide setup.
• Assist with wearable devices pairing and tablets setup.
• Educate customers on accessories to drive revenue.
• Troubleshoot and resolve device or service issues.
• Assist with account security, password resets, and access recovery.
• Perform in-depth diagnostics to resolve issues.
• Maintain store appearance and product placement.

Skills

Customer Focus

Teamwork

Communication

Technical Knowledge

Problem Solving

Resilience

Self Motivation

Workplace Organization

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational and transactional activities.

You will activate devices, assist with BYOD, troubleshoot issues, and educate customers on accessories while maintaining store standards and supporting fast, friendly service. This role emphasizes teamwork and learning Comcast products to promote digital options.