Mobile Tech Concierge — In-Store Activation & Support

Comcast; Troy (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to join our team in Michigan. You will support the store with mobile activations, customer education, troubleshooting, and upselling accessories while delivering a best-in-class experience.

Your role covers activation, education, and efficient handling of escalations and daily store operations. The position emphasizes customer focus, teamwork, and a proactive attitude to promote Comcast products and digital tools.

Qualifications

• High School Diploma or GED required.
• 0-2 years of related retail or customer-service experience preferred.
• Strong communication and problem-solving skills to assist customers effectively.

Responsibilities

• Activate devices and educate customers on features.
• Troubleshoot basic device issues and assist with account security.
• Assist with activation and setup of mobile services and accessories.
• Support with store operations and maintain a clean, welcoming environment.
• Provide on-demand support for customer check-ins and express transactions.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to join our team in Michigan. You will support the store with mobile activations, customer education, troubleshooting, and upselling accessories while delivering a best-in-class experience.

Your role covers activation, education, and efficient handling of escalations and daily store operations. The position emphasizes customer focus, teamwork, and a proactive attitude to promote Comcast products and digital tools.