Mobile Activation & Tech Support Specialist

Comcast; Union City (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate to support store teams by delivering a best-in-class customer experience across mobile, activation, and educational activities. You will handle activations, troubleshooting, and escalations while ensuring a clean, efficient store environment and promoting digital tools.

The role emphasizes customer support, hands-on device demonstrations, and the ability to upsell accessories or add-ons to enhance the overall Comcast experience.

Qualifications

• Excellent customer service and communication skills.
• Ability to troubleshoot basic device issues.
• Strong teamwork and adaptability in a retail setting.
• Comfort with using digital tools and technology.
• Proactive problem solving and attention to detail.

Responsibilities

• Activate devices and educate customers on mobile services.
• Assist with activations, troubleshooting, and escalations.
• Support store operations, clean and organized store.
• Upsell accessories and add-ons when appropriate.

Skills

Customer Focus

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate to support store teams by delivering a best-in-class customer experience across mobile, activation, and educational activities. You will handle activations, troubleshooting, and escalations while ensuring a clean, efficient store environment and promoting digital tools.

The role emphasizes customer support, hands-on device demonstrations, and the ability to upsell accessories or add-ons to enhance the overall Comcast experience.