Mobile Retail Specialist: Activation, Support & Upsell

Comcast Corporation; Morton Grove (IL); Hybrid; USD 35,000 - 42,000; Full time

Job summary

Comcast Corporation is hiring a Retail Service Associate in Morton Grove, IL to support the store team with a best-in-class customer experience across mobile, operations, and transactions. You will help activate devices, educate customers, troubleshoot issues, and assist with deliveries and upsells to drive revenue.

A friendly, tech-savvy candidate who thrives in a fast-paced retail setting is ideal. Base pay starts at $17.05 per hour with bonus eligibility and comprehensive benefits.

Qualifications

• High School Diploma or GED equivalent required.
• 0-2 years of relevant work experience preferred.
• Excellent communication and customer-focused skills are essential.

Responsibilities

• Mobile activations and customer education to provide a white-glove experience.
• Troubleshoot and resolve device or service issues, assist with account security and recovery.
• Support on-demand deliveries, upsell accessories, and ensure store operations run smoothly.

Skills

communication

critical thinking

problem solving

customer focused

professional integrity

resilience

self motivation

teamwork

technical knowledge

workplace organization

Education

High School Diploma / GED

Job description

Comcast Corporation is hiring a Retail Service Associate in Morton Grove, IL to support the store team with a best-in-class customer experience across mobile, operations, and transactions. You will help activate devices, educate customers, troubleshoot issues, and assist with deliveries and upsells to drive revenue.

A friendly, tech-savvy candidate who thrives in a fast-paced retail setting is ideal. Base pay starts at $17.05 per hour with bonus eligibility and comprehensive benefits.