Mobile Retail Specialist – Expert Device Setup & Support

Comcast; Grandville (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

Comcast Retail Service Associates deliver best-in-class customer experiences across mobile products, activations, and in-store education. You’ll help customers set up devices, troubleshoot issues, and navigate account security, while keeping the store clean and well-stocked.

The role emphasizes technology enthusiasm, teamwork, and the ability to upsell accessories and services, with base pay and benefits outlined in the posting.

Qualifications

• Customer-focused approach to sales and service.
• Ability to troubleshoot and educate customers on devices.
• Willingness to learn Comcast products and digital tools.

Responsibilities

• Activate devices and BYOD, assist tablet setup and wearables.
• Troubleshoot issues and assist with account security and losses.
• Assist with password resets, SIM/eSIM activation, and data transfers.
• Support store operations and upsell accessories.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Retail Service Associates deliver best-in-class customer experiences across mobile products, activations, and in-store education. You’ll help customers set up devices, troubleshoot issues, and navigate account security, while keeping the store clean and well-stocked.

The role emphasizes technology enthusiasm, teamwork, and the ability to upsell accessories and services, with base pay and benefits outlined in the posting.