Mobile Tech Concierge | Activation, Support & Upsell

Comcast Technology Solutions; Denver (CO); Hybride; USD 26 000 - 34 000; Plein temps

Résumé du poste

Comcast is seeking a Retail Service Associate in Denver, CO to support mobile activation, education, troubleshooting, and customer service across store operations. You will help customers with BYOD, wearables, and accessories while maintaining a clean, engaging environment.

As a frontline RSA, you will resolve basic issues, verify accounts, and assist with on-demand deliveries and upsell opportunities. We value teamwork, initiative, and a strong customer focus in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• 0-2 years relevant work experience preferred.
• Excellent communication and customer-service skills.

Responsabilités

• Activate devices and BYOD for customers and educate on features.
• Troubleshoot basic device issues and assist with account security and password resets.
• Assist with activations, transfers, and accessories upsell.
• Maintain store cleanliness and operate devices and demos for customers.

Connaissances

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Formation

High School Diploma / GED

Description du poste

Comcast is seeking a Retail Service Associate in Denver, CO to support mobile activation, education, troubleshooting, and customer service across store operations. You will help customers with BYOD, wearables, and accessories while maintaining a clean, engaging environment.

As a frontline RSA, you will resolve basic issues, verify accounts, and assist with on-demand deliveries and upsell opportunities. We value teamwork, initiative, and a strong customer focus in a fast-paced setting.