Mobile Tech Concierge - Activation & Customer Care

Comcast (CC) of Willow Grove; Newark (DE); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast Retail Service Associate is responsible for delivering a best-in-class customer experience in-store, focusing on activation, education, and support for mobile devices and services.

You will handle activations, transfers, and troubleshooting while promoting digital tools and accessories. A High School Diploma is required, with 0–2 years of experience preferred; base pay starts at $17.00 per hour and includes potential bonuses.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Provide a white-glove experience activating devices and guiding customers through setup.
• Educate customers on accessories and upsell opportunities to enhance their experience.
• Assist with device transfers, password resets, and account security.
• Troubleshoot basic issues and escalate complex problems when needed.
• Maintain store cleanliness, merchandising, and navigable spaces for customers.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Teamwork

Professional Integrity

Resilience

Self Motivation

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Retail Service Associate is responsible for delivering a best-in-class customer experience in-store, focusing on activation, education, and support for mobile devices and services.

You will handle activations, transfers, and troubleshooting while promoting digital tools and accessories. A High School Diploma is required, with 0–2 years of experience preferred; base pay starts at $17.00 per hour and includes potential bonuses.