Mobile Retail Specialist: Activation & Tech Support

Comcast; Dublin (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate to support our store team with mobile activations, education, and troubleshooting. You will help customers set up devices, guide connectivity options, and resolve issues while maintaining a clean, organized store environment.

Strong customer focus and teamwork are essential. The role offers on-site work, 0–2 years of experience, and a base pay of $21.72 per hour, with benefits and performance incentives as part of Total Rewards.

Qualifications

• High School Diploma or GED required.
• 0-2 years of experience in a retail or service role preferred.

Responsibilities

• Provide white-glove mobile activation and support in-store.
• Assist customers with device setup, troubleshooting, and account security.
• Educate customers on accessories and add-ons to enhance experience and drive revenue.
• Maintain store cleanliness and operational standards.

Skills

Customer focus

Workplace organization

Technical knowledge

Teamwork

Self motivation

Communication

Critical thinking

Problem solving

Resilience

Professional integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate to support our store team with mobile activations, education, and troubleshooting. You will help customers set up devices, guide connectivity options, and resolve issues while maintaining a clean, organized store environment.

Strong customer focus and teamwork are essential. The role offers on-site work, 0–2 years of experience, and a base pay of $21.72 per hour, with benefits and performance incentives as part of Total Rewards.