Mobile Activation Specialist & Customer Experience Advocate

Comcast (CC) of Willow Grove; League City (TX); On-site; USD 38,000 - 42,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to join our store team. You will help customers activate devices, educate on features, and troubleshoot issues to ensure a confident experience.

You will support mobile activations, BYOD onboarding, transfers, and upsell accessories while maintaining a clean, welcoming environment. High school diploma required; strong communication and tech enthusiasm valued.

Qualifications

• High School Diploma / GED (Required).
• Strong communication and problem-solving skills.
• Customer-focused with technology enthusiasm.

Responsibilities

• Activate devices and assist customers with BYOD onboarding.
• Troubleshoot device or service issues and assist with account security.
• Assist with transfers, resets, SIM/eSIM setup, and returns.
• Support on-demand deliveries and upsell accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self-Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to join our store team. You will help customers activate devices, educate on features, and troubleshoot issues to ensure a confident experience.

You will support mobile activations, BYOD onboarding, transfers, and upsell accessories while maintaining a clean, welcoming environment. High school diploma required; strong communication and tech enthusiasm valued.