Mobile Experience Specialist - In-Store Activation

Comcast Resume; Springfield (IL); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Comcast is hiring a Retail Service Associate to support mobile activation, education, and troubleshooting in-store. You will help customers with devices, BYOD, SIM/eSIM, transfers, and upsell accessories in a fast-paced environment.

Ideal candidates have strong communication, problem solving, and teamwork skills, with a High School Diploma or GED. Base pay begins at $17.05 per hour, with benefits and growth opportunities.

Competenze

• Excellent communication and problem-solving skills.
• Ability to troubleshoot and educate customers on tech.
• Willingness to learn and adapt in a fast-paced retail environment.

Mansioni

• Activate devices and educate customers on setup and capabilities.
• Troubleshoot device/service issues and assist with escalations.
• Assist with transfers, password resets, and accessory upsell to drive revenue.
• Support on-demand deliveries and BAPIS pickups with accurate handoffs.
• Provide hands-on device demos and ensure a clean, organized store.

Conoscenze

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self-Motivation

Teamwork

Technical Knowledge

Workplace Organization

Formazione

High School Diploma / GED

Descrizione del lavoro

Comcast is hiring a Retail Service Associate to support mobile activation, education, and troubleshooting in-store. You will help customers with devices, BYOD, SIM/eSIM, transfers, and upsell accessories in a fast-paced environment.

Ideal candidates have strong communication, problem solving, and teamwork skills, with a High School Diploma or GED. Base pay begins at $17.05 per hour, with benefits and growth opportunities.