Mobile Tech Advisor - Sales & Customer Experience

T-MOBILE USA, Inc.; Miami (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. in Miami is seeking a Retail Sales Associate to engage customers and assess their technology and service needs in a fast-paced environment. You will build proficiency in customer service and sales while demonstrating network coverage and service benefits to customers.

The role emphasizes training, relationship building, and delivering a seamless customer experience. A High School Diploma is required, with 6 months of customer service or retail sales experience preferred.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hand-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. in Miami is seeking a Retail Sales Associate to engage customers and assess their technology and service needs in a fast-paced environment. You will build proficiency in customer service and sales while demonstrating network coverage and service benefits to customers.

The role emphasizes training, relationship building, and delivering a seamless customer experience. A High School Diploma is required, with 6 months of customer service or retail sales experience preferred.