Mobile Sales & Customer Experience Associate

T-MOBILE USA, Inc.; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Retail Associate to support in-store customer service and sales, helping customers with technology and service solutions in a fast-paced environment.

You will use digital tools to show network coverage and benefits, while training to expand product knowledge and service capabilities. The role emphasizes building relationships, completing training, and delivering a seamless customer experience that supports loyalty and team initiatives.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Retail Associate to support in-store customer service and sales, helping customers with technology and service solutions in a fast-paced environment.

You will use digital tools to show network coverage and benefits, while training to expand product knowledge and service capabilities. The role emphasizes building relationships, completing training, and delivering a seamless customer experience that supports loyalty and team initiatives.