Mobile Sales Specialist & Tech Solutions Advisor

T-Mobile; New York (NY); On-site; USD 56,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Employee stock grants

Stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate devices and services, and deliver personalized solutions in a fast-paced retail setting.

You will build product knowledge, use digital tools to show coverage, and contribute to a seamless customer experience. A high school diploma and 6 months of retail customer service or sales experience are preferred.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate devices and services, and deliver personalized solutions in a fast-paced retail setting.

You will build product knowledge, use digital tools to show coverage, and contribute to a seamless customer experience. A high school diploma and 6 months of retail customer service or sales experience are preferred.