Mobile Expert - Tech Sales & Customer Care

T-MOBILE USA, Inc.; Phoenix (AZ); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental, and vision insurance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail setting and guide them through technology and service options. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey to drive satisfaction and loyalty.

Requirements include a High School Diploma/GED and at least 6 months in customer service or sales in retail. Training, digital tools, and teamwork are essential to success in this role.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Fulfill other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail setting and guide them through technology and service options. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey to drive satisfaction and loyalty.

Requirements include a High School Diploma/GED and at least 6 months in customer service or sales in retail. Training, digital tools, and teamwork are essential to success in this role.