Mobile Sales & Tech Concierge

T-Mobile; Tracy (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off

Up to 12 paid holidays

Paid parental leave

Tuition assistance

Commuter and transit programs

Job summary

T-Mobile USA, Inc. seeks a Retail Associate to assist customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate features, and guide shoppers through their journey, using digital tools and tailored plans.

Role emphasizes customer interaction, problem solving, and teamwork, with growth opportunities and comprehensive benefits. High School Diploma/GED required; 6 months retail experience preferred.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving abilities required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience in Retail

Job description

T-Mobile USA, Inc. seeks a Retail Associate to assist customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate features, and guide shoppers through their journey, using digital tools and tailored plans.

Role emphasizes customer interaction, problem solving, and teamwork, with growth opportunities and comprehensive benefits. High School Diploma/GED required; 6 months retail experience preferred.