Mobile Tech Advisor - Retail Sales Pro

T-Mobile USA; Manchester (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Paid holidays

Parental leave

Employee discounts

Job summary

T-Mobile USA is hiring for an on-site Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. The role focuses on delivering personalized solutions, demonstrating products, and guiding customers through digital tools and plans.

Current compensation includes an hourly base pay of $18.00 plus $5.00 per hour training pay, with a guaranteed $20/hour including incentives.

Qualifications

• Customer service and sales experience preferred.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Communication

Sales

Problem Solving

Engaging People

Multitasking

Change Agility

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring for an on-site Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. The role focuses on delivering personalized solutions, demonstrating products, and guiding customers through digital tools and plans.

Current compensation includes an hourly base pay of $18.00 plus $5.00 per hour training pay, with a guaranteed $20/hour including incentives.