Mobile Expert: Tech Sales & Customer Care

T-Mobile; Paramus (NJ); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental & vision insurance

Paid time off & holidays

401(k) & stock plans

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build knowledge, demonstrate solutions, and guide shoppers through their purchasing journey while delivering excellent service and teamwork. The role offers an hourly base pay of $20.50 plus $5 training pay, onboarding training during the first 90 days, eligibility for an annual stock grant, and access to a broad benefits package including medical,

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Perform other duties/projects as assigned by management.

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Engaging People

Education

High School Diploma/GED

6 months customer service/sales experience

Tools

POS systems

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build knowledge, demonstrate solutions, and guide shoppers through their purchasing journey while delivering excellent service and teamwork. The role offers an hourly base pay of $20.50 plus $5 training pay, onboarding training during the first 90 days, eligibility for an annual stock grant, and access to a broad benefits package including medical,