Mobile Sales Advocate — Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; Waterford (CT); Vor Ort; USD 26.000 - 30.000; Vollzeit

Benefits dieser Stelle

Annual Stock Grant

Employee Stock Purchase Plan

Paid time off

Up to 12 paid holidays

Medical, dental, and vision insurance

401(k)

Zusammenfassung

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will demonstrate coverage, explain plan features, and help customers choose the right solutions.

Training will build product knowledge and digital tool usage to enhance the shopping journey. Starting pay is $19.50 per hour, with $5.00 per hour training pay. After training, annual incentives and stock grants may be available, alongside a comprehensive

Qualifikationen

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Aufgaben

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Kenntnisse

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Ausbildung

High School Diploma/GED (Required)

Jobbeschreibung

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will demonstrate coverage, explain plan features, and help customers choose the right solutions.

Training will build product knowledge and digital tool usage to enhance the shopping journey. Starting pay is $19.50 per hour, with $5.00 per hour training pay. After training, annual incentives and stock grants may be available, alongside a comprehensive