Mobile Tech Specialist

T-MOBILE USA, Inc.; Port Lavaca (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Paid time off

Annual holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You’ll develop skills in customer interaction, digital tool usage, and service plan recommendations. The role emphasizes customer satisfaction, product knowledge proficiency, and teamwork across channels, with training and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Proficiency in communication, problem solving, and customer service.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Engaging People

Teamwork

Adaptability

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You’ll develop skills in customer interaction, digital tool usage, and service plan recommendations. The role emphasizes customer satisfaction, product knowledge proficiency, and teamwork across channels, with training and