Mobile Tech Advisor

T-Mobile; Wheaton (IL); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations, helping customers with technology and service solutions in a fast-paced store setting.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, while growing skills in customer interaction and digital tools usage. The role emphasizes customer satisfaction and teamwork in a dynamic environment.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations, helping customers with technology and service solutions in a fast-paced store setting.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, while growing skills in customer interaction and digital tools usage. The role emphasizes customer satisfaction and teamwork in a dynamic environment.