Mobile Tech Advisor

T-Mobile; Maryland; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a retail associate to engage customers, build product knowledge, and guide shoppers through technology and service options. You will use digital tools to demonstrate plans and features, and you will complete training to stay current with wireless innovations.

The role emphasizes customer satisfaction, teamwork, and proactive problem solving in a fast-paced retail environment. Employees receive comprehensive benefits, opportunities for growth, and a pathway to secure stock

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Customer Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a retail associate to engage customers, build product knowledge, and guide shoppers through technology and service options. You will use digital tools to demonstrate plans and features, and you will complete training to stay current with wireless innovations.

The role emphasizes customer satisfaction, teamwork, and proactive problem solving in a fast-paced retail environment. Employees receive comprehensive benefits, opportunities for growth, and a pathway to secure stock