Mobile Tech Advisor - Customer Experience

T-Mobile; St. Louis (MO); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Life insurance

Transit discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. The role focuses on building product knowledge, demonstrating solutions, and guiding customers throughout their shopping journey.

Successful candidates will grow skills in customer interaction, digital tools usage, and service plan recommendations. This position emphasizes customer satisfaction, teamwork, and the use of digital resources.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in Retail is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. The role focuses on building product knowledge, demonstrating solutions, and guiding customers throughout their shopping journey.

Successful candidates will grow skills in customer interaction, digital tools usage, and service plan recommendations. This position emphasizes customer satisfaction, teamwork, and the use of digital resources.