Mobile Tech Advisor & Customer Experience Pro

T-Mobile; Foxley Manor (MD); On-site; USD 26,863 - 27,552; Full time

Benefits offered by this job

Annual stock grant

Stock purchase plan

Medical insurance

Paid time off

Holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced setting.

You will build skills in customer service and sales, using digital tools to showcase network coverage and benefits, and contribute to a seamless customer experience. Employees receive comprehensive benefits, stock grants, and opportunities for advancement.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Assist with other duties/projects as assigned by management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months of customer service/sales experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced setting.

You will build skills in customer service and sales, using digital tools to showcase network coverage and benefits, and contribute to a seamless customer experience. Employees receive comprehensive benefits, stock grants, and opportunities for advancement.