Mobile Tech & Customer Solutions Associate

T-MOBILE USA, Inc.; Lone Tree (CO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

On-the-job training and incentives

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, with training and incentives tied to performance. This role emphasizes teamwork and delivering a positive customer experience.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, with training and incentives tied to performance. This role emphasizes teamwork and delivering a positive customer experience.